Terms and conditions of visiting and sale of entry tickets

REGULATIONS FOR VISITING AND TICKET SALES

§1. DEFINITIONS

“Museum” – Centrum Nauki i Zmysłów Womai sp. z o.o. in Kraków, with its registered office in Kraków 31-154, at ul. Pawia 34, NIP: 9452227830, REGON: 38340865500000
“Regulations” – Regulations for visiting and online ticket sales of Centrum Nauki i Zmysłów Womai sp. z o.o. in Kraków
“System” – iKSORIS, ticket sales system through the website
“Website” – website: www.womai.pl
“Buyer” – any person using the System, both a natural person (consumer), an economic entity, or another organizational unit making a purchase
“Event” – exhibition or group of exhibitions in particular branches, for which common ticket types apply, or individual events organized by the Museum, for which the Museum decides to conduct online ticket sales
“Ticket” – admission ticket entitling to visit specific Museum exhibitions or participate in a specific event organized by the Museum
“Payment page” – website administered by Tpay.com

§2. GENERAL PROVISIONS

These Regulations define the rules of visiting and online ticket sales using the System by the Museum
The Museum provides services in accordance with the provisions of these Regulations. The Museum reserves the right to make changes and updates to the content of the Regulations at any time, with each change being communicated to the Buyer by posting information about the change and the text of the amended Regulations on the Website
A condition for visiting the Museum and using the System is to read and accept the Regulations. Acceptance of the Regulations constitutes a declaration of will and creates legal obligations between the Buyer and the Museum
The Buyer is obliged to visit the Museum and use the System in accordance with the Regulations and applicable law
Technical requirements necessary for cooperation with the System:
1. computer or other mobile device with an internet browser and Internet access
2. email inbox
3. bank account with internet access

§3. RULES FOR VISITING THE MUSEUM

A person visiting the Museum exhibition is obliged to comply with these regulations and follow the instructions of the Museum staff and security personnel
Visiting the Museum and participating in events available within the Museum's program offer is possible only on the basis of a purchased and valid ticket entitling to visit the Museum exhibitions
The Museum is open during the hours available on the website womai.pl
The Museum reserves the right to change the visiting date and temporarily exclude parts of the exhibition from visiting in justified cases after prior posting of information on the Website
Detailed information regarding the Museum's opening days and hours is available on the Website and at the Museum’s ticket office
The number of Museum visitors is limited
Visiting takes place on the date consistent with the purchased ticket
Visiting the “Into Darkness” exhibition is only possible from the age of 9, and children older than 9 but under 14 may visit the exhibition only under adult supervision. Visiting the remaining part of the Museum exhibition for children under 14 is only possible under adult supervision
During the exhibition visit, the guardian is obliged to remain with the dependents and supervise them
It is forbidden to bring luggage, backpacks, bags, fanny packs or other items that can be brought to the Museum exhibition endanger the lives or health of persons or the safety of persons or property:
1. it is forbidden to bring direct coercion measures, weapons, objects into the Museum hazardous, explosive, corrosive and other materials that Museum employees consider dangerous; this prohibition does not apply to persons entitled to possess and use these objects on the basis of separate provisions, in particular persons referred to in art. 2 clause 1 of the Act of 24 May 2013 on coercive measures and firearms; The Museum reserves the right to verify the size of the luggage and its contents by a Museum employee.
The Museum reserves the right to verify the size of the luggage and its contents by a Museum employee
It is forbidden to bring any watches or mobile phones to the exhibition "Into the Darkness." Furthermore, the "Into the Darkness" exhibition requires complete darkness, therefore it is prohibited to bring any objects that emit light.
Items referred to in §3 art. 10 and §3 art. 11 may be stored in lockers dedicated for this purpose. The Museum is not responsible for items left unattended on the Museum premises
It is forbidden to enter the Museum exhibition for persons:
1. under the influence of alcohol, intoxicants, psychotropic substances, or other similarly acting agents
2. possessing weapons or other items endangering life or health or safety of persons or property
3. behaving aggressively, provocatively, or in any other way that endangers the safety of collections, disturbs the order of visiting for other visitors, or violates generally accepted norms of behavior in public places
4. improperly dressed
5. not complying with the provisions of these regulations
6. bringing animals, except for guide dogs, assistance dogs, or dogs in training, provided a document confirming the dog’s status is presented
Visitors are prohibited from smoking tobacco products and electronic cigarettes throughout the entire Museum area
Visitors are prohibited from consuming alcohol throughout the entire Museum area
Each person who purchased a ticket (or is a free guest of the Museum) and starts visiting automatically accepts the above regulations, simultaneously declaring that they enter the exhibition of their own free will and bear full responsibility for all events that occur inside the Museum
In case a visitor needs to leave the exhibition (caused by fear or any factors), the money for the ticket will not be refunded
Due to the nature of the Museum exhibition, persons suffering from fears related to confined, tight spaces (claustrophobia) or similar may visit the Museum exhibition only at their own risk and accompanied by an adult not suffering from such conditions
In case of unusual or undesirable events, Museum staff must be informed and their instructions followed
In case of direct danger to the health or life of visitors, the Museum reserves the right to interrupt the visit of the exhibition
In case of announcement of evacuation or rescue action, all persons on the Museum premises are obliged to immediately leave through the nearest emergency exit and follow the instructions of the Museum or security staff
The Museum may refuse entry or interrupt the visit for persons or groups violating these regulations
The exhibition must be visited according to the designated direction and order
After finishing the visit, re-entry to the exhibition is not possible
During participation in an Event, it is forbidden to cross the designated visiting zones
A fee of PLN 50 will be charged for the loss or destruction of the locker key in the Museum cloakroom
Visitors will be charged the equivalent cost of stolen or damaged infrastructure, artifacts, or Museum arrangements

§4. GENERAL RULES FOR TICKET SALES

The contract for the provision of the Museum's service consisting in making the Event available is concluded at the moment of purchasing a ticket entitling the holder to visit the Museum's exhibition.
The amount of fees for visiting the Museum's exhibition is specified in the price list available on the Website and at the Museum's ticket office.
Entry to the Museum's exhibition takes place on the date (i.e. day and time) indicated on the purchased ticket.
A ticket not used on the date indicated on it does not entitle the holder to visit the Museum's exhibition on another date.
The ticket checker has the right to refuse entry to the Museum's exhibition if the presented ticket does not entitle the holder to visit the Museum on the date indicated on the ticket.
A person visiting the Museum who is entitled to a reduced or free admission must present a document entitling them to the discount or exemption from the entrance fee. Reduced tickets - without documented entitlement - do not entitle the holder to enter the Museum.
The Museum reserves the right to set a limit on the number of tickets available for individual Events and within a single order, if required by the nature of a given Event and the limited number of tickets available.
Purchased tickets are non-refundable.

§5. RULES FOR ONLINE TICKET SALES

An order is placed by performing the following actions on the subsequent subpages of the System:
1. selecting the Event, type, and number of Tickets
2. correctly filling in the mandatory fields of the Order Form or creating a User Account
3. checking the correctness of the entered data and order details
4. submitting a statement of acceptance of the Terms and Conditions
5. placing the order by clicking the "PAY" option
6. proceeding to the Payment Page
The Buyer is obliged to pay for the order within 1 hour of its creation. Failure to pay within this period will result in automatic cancellation of the order. If the order is cancelled, an automatic cancellation message will be sent to the email address provided by the Buyer.
The Buyer makes the payment for the created order via the Payment Page.
Payment resulting from a single order should be made in a single transaction.
The Museum is not responsible for any consequences related to irregularities in the operation of the bank selected by the Buyer during payment.
The Museum issues invoices at the Buyer's request, after such a request is made by selecting the "I want to receive a VAT invoice" option during order placement and providing full and correct data necessary for its issuance. Invoices are issued after payment is made.
By selecting the "I want to receive a VAT invoice" option, the Buyer agrees to receive the invoice in electronic form at the provided email address. This consent does not exclude the Museum's right to issue and send an invoice in paper form.
The Museum is not responsible for the consequences of providing false or incorrect data necessary for issuing a VAT invoice.
The order is processed upon receipt of payment confirmation from the system.
Receipt of payment and order processing will be confirmed by an automatically generated email sent to the email address provided by the Buyer, containing the purchased Tickets in PDF format.
The Buyer bears the cost of the internet connection necessary to receive the email, in accordance with their operator's rates.
The Museum is not responsible for the consequences of the Buyer providing order data to third parties. Sharing the Ticket with a third party involves the risk of that person using the Ticket. The Museum will honor the Ticket of the person who appears first.
The Museum is not responsible for deletion or failure to receive the notifications sent to the Buyer.

§6. PERSONAL DATA AND PRIVACY POLICY

The controller of the personal data provided by the Buyer is Centrum Nauki i Zmysłów Womai sp. z o.o. in Krakow.
The Buyer's personal data will be processed to fulfill the order, necessary communication with the Buyer, and for all activities necessary for the functioning of the System. All personal data received by Centrum Nauki i Zmysłów Womai sp. z o.o. in Krakow as part of ticket sales is used to perform the ticket sales agreement.
To the extent and subject to exceptions provided by law, the Buyer has the right to access, rectify, delete, or restrict the processing of their data, as well as the right to object, request cessation of processing, and data portability.
Providing data is voluntary but necessary to complete the online ticket purchase. Failure to provide data will make it impossible to fulfill the order.
Personal data is made available to an entity providing programming and IT support services based on a data processing agreement.
The data provided by the Buyer will not be made available to third parties. Data recipients will only be institutions authorized by law.
The data provided by the Buyer will not be subject to profiling.
Personal data is protected and processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and the Act of 10 May 2018 on the protection of personal data (Journal of Laws 2018.1000 of 24 May 2018).
The Museum is not responsible for the consequences of providing false or incorrect data in the order form.

§7. RETURNS AND COMPLAINTS

A complaint is considered only for orders that could not be fulfilled due to the Museum's fault.
All questions, comments, or complaints regarding the purchase and fulfillment of Tickets should be sent via email to: womai.krakow@gmail.com.
Complaints may be submitted no later than 14 days from the occurrence of the event giving rise to the complaint. The Buyer should provide the following in the complaint:
1. order number to which the complaint applies
2. reason for the complaint with a description of the situation
3. name and surname
4. email address
5. phone number
Complaints will be reviewed by the Museum within 14 days from the date of receipt, except in cases where the reason for the complaint lies with the payment operator. The Buyer will be informed of the decision by return email.
If the complaint is accepted in favor of the Buyer, they are entitled to another ticket or a refund. The refund will be made by bank transfer to the account indicated by the Buyer.
The Museum is not responsible for improperly submitted complaints, in particular for providing incorrect or false data by the Buyer.

§8. PROMOTION RULES

Promotions are organized by Centrum Nauki i Zmysłów WOMAI in Krakow.
Each promotion is valid for a specified period indicated in the detailed terms of the promotion.
Promotions are intended for persons who meet specific participation conditions such as: purchasing a ticket within a specified time, registering for an event, holding a loyalty card, etc. Details are available in the description of each promotion.
Promotions may include ticket discounts, special offers, additions, or other benefits. Use of a promotion may require presenting the appropriate coupon, discount code, or meeting other conditions specified by the organizer.
Unless otherwise stated in the promotion rules, promotions cannot be combined with other discounts or offers.
The organizer reserves the right to change the conditions or cancel the promotion at any time, but this will not affect the rights of participants who used the promotion before the change or end.
The organizer is not responsible for the improper use of the promotion by participants or for errors resulting from incorrect data provided by participants.
All disputes related to promotions will be resolved by the organizer in accordance with applicable law.

§9. OTHER PROVISIONS

The Museum is not responsible for data transmission disruptions during purchase, interruptions, or errors in the System operation due to any reasons beyond the Museum's control.
The Museum is not responsible for messages or data lost or deleted on the Internet for reasons beyond the Museum's control.
Before visiting the Museum, one should check whether the Museum will be open to visitors on the selected day. The Museum publishes information on opening hours and temporary closure of individual exhibitions on its Website.
The Museum reserves the right to freely decide when to start and end online Ticket sales for each Event.
The Museum reserves the right to suspend online sales at any time for random or technical reasons.
The regulations are drawn up in two language versions: Polish and English. In case of discrepancies between the language versions, the Polish version shall prevail.
In matters not regulated by the Regulations, the provisions of law apply, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the Civil Code and the Act of 10 May 2018 on the protection of personal data (Journal of Laws 2018.1000 of 24 May 2018).

REGULATIONS FOR GROUP TICKET BOOKING AND PURCHASE

§1. DEFINITIONS

"Museum" – Centre for Science and Senses Womai sp. z o.o. in Kraków, based in Kraków 31-154, ul. Pawia 34, NIP: 9452227830, REGON: 38340865500000
"Participant" – a person who takes part in the Event on the basis of a group ticket
"Group ticket" – an admission ticket for an organized group of at least 13 people (the limit does not apply to teambuilding groups), purchased under these Regulations, entitling a group of participants to visit selected exhibitions or take part in a specific event organized by the Museum
"Booking party" – a person or institution making a booking for services provided by the Museum via the Booking Form
"Form" – a document specifying the data for the group ticket booking, according to the template made available by the Museum
"Privacy Policy" – a document containing information about personal data processing by WOMAI spółka z ograniczoną odpowiedzialnością sp. k., available at: https://rezerwacja.womai.pl/index/polityka-prywatnosci.html
"Event" – an exhibition or group of exhibitions subject to the same ticket types, or individual events organized by the Museum
"Regulations" – these group ticket booking and purchase regulations
"Visiting Regulations" – Visiting and Admission Ticket Sales Regulations available at: https://rezerwacja.womai.pl/index/regulamin-zwiedzania-i-sprzedazy-biletow-wstepu.html
"Combined Regulations" – the Regulations and the Visiting Regulations jointly

§2. GENERAL PROVISIONS

These Regulations set forth the detailed terms and conditions for booking and purchasing group tickets
The Museum provides group ticket booking and purchase services in accordance with the provisions of the Regulations
When making a booking or purchasing group tickets, the Booking party is obliged to read the Combined Regulations and provide truthful data

§3. BOOKING PROCESS

Group tickets must be booked for groups of at least 13 Participants including supervisors (limit does not apply to teambuilding groups)
Group tickets are booked by phone or email via: womai.krakow@gmail.pl
A Booking Form will be sent to the Booking party at the email address provided
The Booking party must complete the Form providing: name and phone number of the person making the booking, name of the institution, number and approximate age of Participants, number of supervisors, date of visit, data for VAT invoice (if applicable), and any additional information
The Form must be completed by an adult: a group supervisor, one of the participants, or a representative of the institution
The Booking party who sends the completed Form will receive a confirmation email and payment method options
If the group includes persons with disabilities, the Booking party must notify the Museum prior to booking to verify accessibility and site suitability
In exceptional situations, the Museum reserves the right to cancel or reschedule the booking after consultation with the Booking party

§4. CANCELLATION AND REDUCTION OF PARTICIPANTS

The Booking party may cancel the reservation free of charge up to 4 weeks before the scheduled visit. Cancellations must be made via email to womai.krakow@gmail.com
If cancellation is made 4 to 2 weeks before the scheduled visit, the Booking party must pay 50% of the total declared cost based on the number of Participants stated in the Form
If cancellation is made less than 2 weeks before the scheduled visit, the Booking party must pay 90% of the total declared cost
The amounts specified in points 2 and 3 must be paid within 14 days from receiving the payment notice to the bank account indicated by the Museum
The Booking party may appeal the cancellation charge within 14 days of receiving the notice, by sending an email to womai.krakow@gmail.com
The Booking party may reduce the number of Participants by up to 50% free of charge if the Museum is informed at least 2 weeks before the scheduled visit
If the reduction exceeds 50% and is made less than 2 weeks before the scheduled visit, the Booking party must pay 90% of the original total cost based on the number of Participants stated in the Form
Notification of participant number changes mentioned in points 6 and 7 must be communicated to the Museum by phone or email at: womai.krakow@gmail.com

§5. INCREASING PARTICIPANT NUMBERS

Group size limits are determined by safety concerns and visitor comfort
If more Participants intend to attend than stated in the Form, the Museum must be notified at least 7 days before the Event for approval. The Museum may refuse to accept additional Participants if the group becomes too large
If more Participants arrive at the Museum without prior arrangement, the Museum may refuse entry or service
The number of supervisors entitled to free admission depends on group size and Participant age and is specified in the Form. Any additional supervisors must be approved at least 7 days prior and are subject to standard admission charges

§6. PAYMENT

Group ticket payment is made before the service is provided:
- in cash or by card at the Museum ticket desk on the day of the visit;
- by bank transfer before the planned service date;
- by bank transfer after the service (only upon prior agreement via email)
The Museum may refuse service if the payment for the group ticket has not been confirmed
The Museum issues invoices upon request after receiving full and correct invoice details. Invoices are issued after payment
The Booking party agrees to receive invoices electronically at the email address provided. This does not exclude the Museum’s right to issue and send a paper invoice

§7. DELAYS

Participants must arrive punctually – no later than 15 minutes before the scheduled service time
In case of delay, due to high visitor numbers, the Museum reserves the right to refuse entry and charge 90% of the total service cost declared in the Form, if the reservation was not paid in advance. If the booking was prepaid, the ticket cost is non-refundable
If the group is late, the guide may shorten the service by the amount of the delay

§8. VISIT RULES

Participants must follow the Visiting Regulations and the provisions of these Regulations during their stay
Instructions from Museum staff, security, and guides must be followed
For minors and persons with significant disabilities, group supervisors are responsible for behavior and safety. They must assist the guide in maintaining group discipline
If a Participant’s behavior grossly violates public conduct or the Visiting Regulations, the guide may terminate the service without a refund
Participants are liable for damages caused during the Event. The Museum will attempt to resolve the issue amicably
For minors and persons with limited or no legal responsibility, liability lies with the group supervisors and/or parents or legal guardians
The Museum is not responsible for injuries sustained during the Event, especially due to the nature of the Event or failure to follow rules set by staff or guides

§9. IMAGE RECORDING

The Museum has the right to record images in its building using cameras for promotional purposes and publish them in media and on social networks. Such incidental and accessory dissemination of Participants' images does not require consent under Article 81(2)(2) of the Polish Copyright Act of 4 February 1994

§10. PERSONAL DATA AND PRIVACY POLICY

The data controller for the Booking party and Participants is the Museum
Rules for personal data processing are defined in the Privacy Policy available at: https://rezerwacja.womai.pl/index/polityka-prywatnosci.html

§11. FINAL PROVISIONS

Visiting the Museum and participating in the Event requires prior reading and acceptance of the Combined Regulations. Acceptance is a declaration of intent and creates legal obligations between the Booking party/Participants and the Museum
Signing the Group Ticket Booking Form is tantamount to accepting the Combined Regulations
The Museum reserves the right to amend the Regulations

CONTEST REGULATIONS

§1. GENERAL PROVISIONS

The organiser of the contest is the Centre for Science and Senses WOMAI (hereinafter referred to as the “Organiser”).

The contest takes place on the Organiser’s profile on Facebook and/or Instagram.

The contest is not sponsored, endorsed, administered by or associated with Facebook or Instagram.

Participation in the contest is voluntary and free of charge.

§2. CONDITIONS OF PARTICIPATION

A participant in the contest (hereinafter referred to as the “Participant”) may be any natural person who is at least 18 years old or has the consent of their legal guardian to participate in the contest.

To participate in the contest, the Participant must meet the conditions specified in the contest post.

A Participant may enter the contest only once, unless stated otherwise in the contest post.

The Organiser reserves the right to exclude from the contest persons who violate the regulations or the rules of Facebook and Instagram.

§3. CONTEST RULES

The detailed rules of the contest, including the contest task and the duration of the contest, will be specified in the contest post.

The winner will be selected by the Organiser based on the criteria indicated in the contest post.

The results of the contest will be announced in a comment under the contest post or in a separate post.

§4. PRIZES

The prizes and the method of their collection will be specified in the contest post or in a private message sent to the contest winners.

Prizes are not exchangeable for cash or other prizes.

The winner is obliged to contact the Organiser within the time specified in the announcement of the results in order to arrange the method of collecting the prize. In case of no contact, the prize is forfeited.

§5. PROCESSING OF PERSONAL DATA

By participating in the contest, the Participant agrees to the processing of their personal data by the Organiser for the purpose of conducting the contest and delivering the prize.

The personal data of the Participants will not be shared with third parties or used for other marketing purposes without their consent.

§6. FINAL PROVISIONS

The Organiser reserves the right to amend the regulations during the course of the contest, which will be announced in the contest post.

In matters not regulated by these regulations, the provisions of Polish law shall apply.

All questions regarding the contest should be directed to the Organiser via private message on Facebook or Instagram or by email: womai.krakow@gmail.com.