Terms and conditions of visiting and sale of entry tickets


1. "Museum" - the WOMAI sp. z. o. o. sp. k. Museum in Krakow with headquarters in Krakow 31-154, at ul. Pawia 34, NIP: 9452227830,
REGON: 38340865500000
2. "Regulations" - Regulations for visiting and selling tickets online at the WOMAI sp. z. o. o. sp. k. Museum in Krakow
3. "System" - iKSORIS, a system for selling tickets through a website.
4. "Website" - Website: www.womai.pl.
5. "Buyer" - any person using the System, both a natural person (consumer), business entity, as well as other organizational unit making the purchase.
6. "Event" - an exhibition or group of exposures in individual departments for which they apply common types of tickets, or individual events organized by the Museum, for which the Museum decides to sell tickets online.
7. "Ticket" - an admission ticket entitling visitors to specific museum exhibitions or participation in a specific exhibition an event organized by the Museum.
8. "Payment Page" - a website administered by Tpay.com.
9."Group ticket" - an admission ticket for an organized group of at least 11 people, purchased on the basis of the Regulations for booking and purchasing group tickets, entitling a group of participants to visit specific exhibitions of the Museum or participate in a specific event organized by the Museum.



1. These Regulations set out the rules for visiting and selling tickets online using the System
by the museum.
2. The Museum provides services in a manner consistent with the provisions of these Regulations. The museum reserves the right to make changes and update the content of the Regulations at any time, each change
The Regulations will be notified to the Buyer by posting information about the change and content of the amended Regulations on the Website.
3. The conditions for visiting the Museum and using the System is to become familiar with the Regulations and accepting its terms. Accepting the Regulations is at the same time a declaration of will and creates legal obligations between the Buyer and the Museum.
4. The Buyer is obliged to visit the Museum and use the System in a manner consistent with Regulations and provisions of applicable law.
5. Technical requirements necessary for cooperation with the System:
    1) a computer or other mobile device with a web browser and access to the Internet,
    2) e-mail account,
    3) bank account with internet access.



1. A person visiting the Museum exhibition is obliged to comply with the provisions of these Regulations and to the instructions of Museum staff and Museum security staff.
2. Visiting the Museum and participation in events available as part of the Museum's program offer takes place only on the basis of a purchased and valid ticket authorizing to visit the exhibition Museum.
3. The museum is open from Monday to Friday from 8:30 to 16:30 and on Saturday and Sunday from 10:00 to 20:00.
4. The Museum reserves the right to change the date of the visit and temporarily exclude parts from visiting exhibitions in justified cases after placing information on the Website.
5. Detailed information on the days and opening hours of the Museum are available on the Website and at the ticket office Museum.
6. The number of visitors to the Museum is limited.
7. The tour takes place on the hours and on the date in accordance with the purchased ticket.
8. Visiting the exhibition "in the darkness" is possible only from the age of 9, and older, but below 14 years old can visit the exhibition only under the supervision of an adult. Visiting the rest of Museum exhibitions for children under 14 years old only possible under adult supervision.
9. When visiting the exhibition, the guardian is obliged to be together with the mentees and caring for them.
10. It is forbidden to bring large luggage and backpacks or other items that can be brought to the Museum exhibition endanger the lives or health of persons or the safety of persons or property:
     1) it is forbidden to bring direct coercion measures, weapons, objects into the Museum hazardous, explosive, corrosive and other materials that Museum employees consider dangerous; this prohibition does not apply to persons entitled to possess and use these objects on the basis of separate provisions, in particular persons referred to in art. 2 clause 1 of the Act of 24 May 2013 on coercive measures and firearms; The Museum reserves the right to verify the size of the luggage and its contents by a Museum employee.
11. The "see in the dark" exhibition requires full darkness, therefore it is forbidden to bring any light-emitting objects, in particular watches and cell phones.
12. Items included in §3. Art. 10 and §3. Art. 11 can be stored in dedicated boxes cabinets. The Museum is not responsible for items left unattended within the Museum.
13. Entry to the Museum exhibition is forbidden to persons:
     1) under the influence of alcohol, narcotic drugs, psychotropic or other similar drugs operating measures;
     2) possessing weapons or other objects that threaten life or health or safety persons or property;
     3) behaving aggressively, provocatively or in any other way that threatens security collections, distorts the visiting order of other visitors or violates generally accepted norms behaviour in public places;
     4) improperly;
     5) not complying with the provisions of these Regulations.
     6) introducing animals, except for a guide dog, assistance dog, dog during training, subject to the presentation of a document certifying the status of a dog.
14. Visitors are prohibited from smoking tobacco and electronic cigarettes throughout the entire area Museum.
15. Visitors are not allowed to drink alcohol throughout the Museum.
16. Each of the persons who purchased the ticket (or is a free guest of the Museum) and begins the tour automatically expresses acceptance of the above regulations, at the same time declaring that he enters the exhibition from their own free will and bears full responsibility for all events that take place inside the museum.
17. In the event that the visitor needs to leave the exhibition (caused by anxiety or any other kind) factors), the money for the ticket will not be refunded.
18. Due to the characteristics of the Museum exhibition, people suffering from fears associated with staying in the closed, cramped spaces (claustrophobia) or similar conditions can visit the Museum exhibition only at your own risk and in the company of an adult free from this type of disease.
19. In the event of unusual or adverse events, employees should be notified by the Museum and obey their orders.
20. In the event of a direct threat to the health or life of visitors, the Museum reserves the right stop visiting the exhibition.
21. In the event of an evacuation or rescue message, all persons present at the Museum are obliged to leave the Museum without delay via the nearest exit evacuation and following orders of Museum employees or Museum security employees.
22. The Museum may refuse entry to the exhibition or stop visiting the exhibition by individuals or groups violating the provisions of these regulations.
23. The exhibition should be visited in accordance with the applicable direction and order of sightseeing.
24. After the tour, it is not possible to return to the exhibition.
25. While participating in the Event, it is forbidden to cross the designated sightseeing zones.
26. For destroying or losing the key to the locker in the cloakroom, the Museum charges a fee of PLN 50 zł.
27. A fee is charged for the theft or destruction of infrastructure elements, monuments or arrangements of the Museum visitors with the equivalent cost of items.



1. The conclusion of the contract for the Museum to provide a service consisting in providing access to the Event takes place from when you purchase a ticket to visit the Museum exhibition.
2. The amount of fees for visiting the Museum exhibition is set out in the price list available on the Website and at the Museum ticket office.
3. Entry to the Museum exhibition takes place on the date (i.e. day and time) indicated on the purchased ticket.
4. A ticket not used within the period indicated on it does not entitle to visit the Museum exhibition in another time.
5. The ticket holder has the right to refuse entry to the Museum exhibition if the ticket shown does not entitle the holder to hold the ticket persons to visit the Museum within the time limit indicated on the ticket.
6. A person visiting the Museum who is entitled to reduced or free admission to the Museum, is obliged to present a document entitling them to a discount or to exemption from fees for admission to the Museum. Tickets reduced - without documenting the right to a discount - do not entitle you to enter the Museum.
7. The Museum reserves the right to set a limit on the number of tickets available for individual Events and as part of one order, if the nature of the Event and the limited number so require tickets available.
8. Purchased tickets are not refundable.
9. The rules for booking visits and purchasing group tickets for groups of at least 11 people, to the extent not regulated in these Regulations, are specified in separate Regulations for booking and purchasing group tickets, available at the Museum ticket office. § 5 of these Regulations does not apply to the sale of Group Tickets..


1. Placing an order is done by performing the following steps on subsequent pages of the System:
    1) choice of Event, type and number of Tickets
    2) correctly completing the mandatory fields of the Order Form or creating a User Account.
    3) checking the correctness of entered data and order details
    4) submitting a declaration of acceptance of the Regulations
    5) placing an order by clicking "PAY"
    6) go to the Payment Page.
2. The buyer is obliged to pay the order within 1 hour of its creation. Failure to pay Order within the deadline causes its automatic deletion. If you delete the order the buyer will be automatically sent a cancellation message to the e-mail address provided by him orders.
3. The buyer pays for the order created via the Payment Page.
4. Payments resulting from one order should be made only once.
5. The Museum is not responsible for any consequences related to irregularities in the functioning of the bank, indicated by the Buyer when making the payment.
6. The Museum issues invoices at the Buyer's request, after the Buyer requests such a request by selecting the 'I want to receive a VAT invoice' option when placing an order and providing full and correct data necessary for issuing it. Invoices are issued after payment.
7. By selecting the "I want to receive a VAT invoice" option, the Buyer agrees to send the invoice in the form electronic, to the e-mail address provided. Consent does not exclude the right of the Museum to issue and send invoices in paper form.
8. The Museum is not responsible for the effects of the Buyer's submission, even by mistake, false or incorrect data necessary to issue a VAT invoice.
9. The order is processed after receiving confirmation of payment from the system.
10. Payment acceptance and order processing will be confirmed automatically generated by the System by e-mail - an e-mail containing will be sent to the address provided by the Buyer purchased Tickets are saved as a PDF file.
11. The costs of connection to download e-mails shall be borne by the Buyer in accordance with his operator's tariff.
12. The Museum is not responsible for the consequences of the Buyer's providing data regarding the order to third parties. Access to a Ticket by a Buyer to a third party is associated with the risk that this ticket being used by the person. The museum honours the ticket of the person who in this case will report first.
13. The Museum is not responsible for the cancellation or non-collection of notifications received by




1. The administrator of personal data provided by the Buyer is the WOMAI Museum in Krakow.
2. The Buyer's personal data will be processed in order to process the order, the necessary contact with Buyers and for all actions necessary for the functioning of the System. Any personal details received by the WOMAI Museum in Krakow as part of ticket sales are used for the purpose performance of the ticket sales contract.
3. To the extent and subject to exceptions arising from legal provisions, the Buyer has the right access to data content and rectification, deletion or limitation of processing, as well as the law object, request to stop processing and transferring data.
4. Providing data is voluntary, but necessary to purchase Museum tickets online If you do not provide data, you will not be able to process your order.
5. Personal data are made available to the entity providing services related to programming support and IT on the basis of a contract for entrusting data processing.
6. The data provided by the Buyer will not be subject to disclosure to third parties. The recipients data will only be authorized by law.
7. The data provided by the Employer will not be subject to profiling.
8. Personal data is protected and processed in accordance with the Regulation of the European Parliament and the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of data personal data and on the flow of such data (GDPR) and in accordance with the Act of 10 May 2018. on protection personal data (i.e. OJ 2018.1000 of 2018.05.24).
9. The Museum is not responsible for the consequences of providing false or incorrect data in the form orders.


1. The consideration of complaints applies only to orders that could not be completed through the fault of the Museum.
2. All questions, comments or complaints regarding the purchase and implementation of Tickets should be sent by post by e-mail to the booking address: rezerwacja@womai.pl.
3. Complaints may be submitted no later than 14 days from the event that caused the complaint. In the complaint, the Buyer should provide:
    1) order number to which the complaint relates
    2) the reason for the complaint along with a description of the situation to which the complaint relates
    3) name and surname
    4) email address
    5) telephone number
4. Complaints will be considered once by the Museum within 14 days from the date of receipt except when the reason for the complaint lies with the payment operator? The buyer will decide informed by return email.
5. If the complaint is examined in favor of the Buyer, he shall be entitled to another ticket or refund of payments made measures. The refund of funds paid is made by bank transfer to the account indicated by the Buyer.
6. The Museum is not responsible for incorrectly submitted complaints, in particular for providing incorrect or false data by the Buyer.


1. The Museum is not responsible for any disruptions in data transmission during the purchase or interruption and errors in the operation of the System resulting from any reasons beyond the Museum's control.
2. The Museum is not responsible for messages or data lost or lost on the Internet from reasons beyond the Museum's control.
3. Before visiting the Museum, check whether the Museum will be open to visitors on the selected day. The museum publishes information on opening hours and temporary shutdown of individual exhibitions for visitors on its Website.
4. The Museum reserves the right to freely decide on the start and end times Online sale of Tickets for each Event.
5. The Museum reserves the right to suspend online sales at any time, for random reasons or technical.
6. The Regulations have been prepared in two language versions: Polish and English. In the event of a discrepancy between language versions of the Regulations, the Polish language version is decisive.
7. In matters not covered by the Regulations, the law shall apply, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on protection natural persons in connection with the processing of personal data and on the flow of such data (GDPR) and the Civil Code and the Act of 10 May 2018 on the protection of personal data (i.e. Journal of Laws 2018.1000 of on 2018.05.24).